Shipping

  • We are available by phone from 9.00am to 17.00pm, Monday to Friday, if you need assistance. Phone number: +32 479 97 90 03 or via our contact page.
  • HorseAthlete ships throughout Europe, near beautiful Bruges, Belgium.
  • HorseAthlete ships in the fastest and easiest way to get your purchases to you faster and easier. Orders are generally shipped the same day or next business day from your order date.
  • Shipping costs are automatically calculated at checkout on the website.
  • Delivery times for Europe are 2-5 working days.
  • You will receive tracking information via email when you make your online purchase.
  • For the EEA countries Liechtenstein, Norway, Switzerland, Iceland and UK, no VAT is charged on the website because it is paid in the country of delivery. HorseAthlete is therefore not responsible for customs duties and levies that countries charge for the import of goods. This corresponds to VAT that is not paid directly on the website. This is something beyond our control.
  • Historically, we have noticed that Liechtenstein, Norway, Switzerland and Iceland may take a few extra days longer due to border control delays.

 

Backorders

Repeat orders End customers

    • Orders will only be shipped once all items are available.

Backorders Retailers

    • Back orders: If an order contains products that are not immediately available, these items will be held as a backorder. Backorders remain in the system until they are available. The website always lists all backorders.
    • Shipping of Backorders: With every new order, all available items, including backorders from previous orders, are automatically shipped.
    • Specific Shipping of Backorders: If you request that certain backorders be shipped separately before other items are available, additional shipping charges will apply.

 

Privacy

Your information is safe with us. HorseAthlete does not share customer information with other parties. read it full privacy policy here.