Our 30 Day Customer Guarantee

We recommend that you use your HorseAthlete product before deciding to return it. It can still be returned if lightly used.

If you're still not convinced, it would be great to give us one first send email. In most cases, our customer service can help with the fit or provide advice.

 Having return policy can be found here.

Care instructions

Below you will find the basic steps to extend the life of your HorseAthlete product. We have divided this per brand. Please read it carefully and if you have any questions, please let us know our contact page. Have fun!

Take care of your Ruby Roo saddle!

Below are the basic steps to extend the life of your saddle. We have divided them by type of product. Please read this carefully and if you have any questions, please let us know via our contact page. Enjoy it! Basic maintenance (preferably at least 1x/month), In 2 simple steps
  • Use the handy leather cleaning cloths and rub the saddle to remove most of the dust, sand residue, skin oil and sweat;
  • Then use the yellow grease sponge and take a small amount of leather balm and rub the bottom and top sweat sheet.
Thorough maintenance (preferably at least twice/year) In 4 simple steps
  • Take a sponge, dip it in water, wring it out and swirl it around in the jar of saddle soap or rub it on the soap bar;
  • Run this sponge over the saddle to remove all dust, sand residue, skin oil and sweat.
  • Take the clean rinsing sponge, dip it completely in clean water, wring it out and remove the soap residue on the saddle;
  • Take the clean towel and dry the saddle; Using the grease sponge, rub the saddle with a thin layer of leather balm. Leave it on for 1 night without the saddle cover over it, so that the leather can breathe.

Take care of your ThinLine product

Below are the basic steps to extend the life of your ThinLine product. We have divided them by type of product. Please read it carefully and if you have any questions, please let us know at our contact page. Enjoy it!

Maintenance instructions for ThinLine Pads

ThinLine Pads do not need to be washed. If you choose to wash them, we recommend baby wipes. You can rinse them with a garden hose or wash them in the washing machine (in a front loader, cold water, not in the dryer). White pads can be bleached. Keep ThinLine base pads away from chemicals such as Show Sheen, oils or leather conditioner.

Maintenance instructions for the ThinLine Grazing Mask

ThinLine Grazing Masks are easy to clean. Firstly, you can put the horse muzzle in a mesh bag and wash it in cold water with detergent and a teaspoon of bleach. Second, for a more thorough cleaning, submerge it in a bucket of dish soap and a capful of bleach.

Care Instructions for Sheepskin Pads and Products

Our sheepskin pads are made with 100% medical grade merino wool. Follow care instructions carefully to support durability and ensure your product is under warranty.

Regular maintenance:

Dry between rides. Place the sheep's wool side up in a cool environment, in humid climates you can use a fan to blow over the pillow. Once the pad is dry, brush it lightly with a pet brush to keep the wool fluffy and bouncy for the next ride.

To wash:

Sheepskin saddle pads are best washed by hand in cold water Eucalan. You can also machine wash them (although hand washing is preferred) in a front loader, without agitators against the cushion, gentle cycle, cold. Remove excess water from the pillow by squeezing the water out or place it in your washing machine on the spin cycle. Please don't use Melp! Fill the washing machine (or bathtub for very large items) with water and then add Eucalan to. Let it soak for an hour, squeezing the item occasionally to distribute soap and water throughout the item. If the item is very dirty, you may need to repeat the process. Squeeze or use the spin cycle to remove excess water and place on a rack or rail to dry, out of the sun and away from direct heat and dryers.

Drugs:

Full sheep's wool pillows can take 2-3 days to dry. Items with sheep's wool trim should be completed in one day. The ThinLine shim can delay drying time

Take care of your StrideFree saddle!

Below are the basic steps to extend the life of your saddle. We have divided them by type of product. Please read this carefully and if you have any questions, please let us know via our contact page. Enjoy it! Basic maintenance (preferably at least 1x/month), In 2 simple steps
  • Use the handy leather cleaning cloths and rub the saddle to remove most of the dust, sand residue, skin oil and sweat;
  • Then use the yellow grease sponge and take a small amount of leather balm and rub the bottom and top sweat sheet.
Thorough maintenance (preferably at least twice/year) In 4 simple steps
  • Take a sponge, dip it in water, wring it out and swirl it around in the jar of saddle soap or rub it on the soap bar;
  • Run this sponge over the saddle to remove all dust, sand residue, skin oil and sweat.
  • Take the clean rinsing sponge, dip it completely in clean water, wring it out and remove the soap residue on the saddle;
  • Take the clean towel and dry the saddle; Using the grease sponge, rub the saddle with a thin layer of leather balm. Leave it on for 1 night without the saddle cover over it, so that the leather can breathe.

Take care of you HelmetConnect !

De HelmetConnect requires no maintenance. Try to keep this dust-free. A bag is provided for storage.

 

These instructions will help you extend the life of all our products. Take good care of it and you will enjoy it for years to come! Enjoy you as a “HorseAthlete!”

Our Guarantee

At HorseAthlete we stand behind our products. They are all manufactured with care and precision to bring you the best products possible! We will support your product against defects in material and workmanship under normal use and service for the life of your warranty.

Supplied as standard with a 1-year warranty. ThinLine products are very durable.

ThinLine Grazing Masks have a separate warranty policy given the nature of the product.

Since it is the most horse-friendly and flexible grazing aid that prevents tooth damage and skin friction, please ensure that your horse the slightest chance has to get stuck somewhere in the field. This is actually a MUST for all types of grazing masks for the safety of your horse!

Our grazing masks do not break through regular eating or use of water bowls. Due to the more intense environment and wear and tear it can withstand, our grazing mask is definitely the best flexible grazing mask for your horse to prevent any injury, wear and tear on the teeth, etc. compared to others.

Note: 

  • The original ThinLine ZipTies must always be used.
  • There has to 'a' Break-Away barbell be used, regardless of brand, to claim the warranty of the grazing mask.
    We recommend our ThinLine Break Away Halter especially for the specially designed holders on the noseband that ensure that your grazing mask is secured in the correct position. This means that the grazing mask will not shift and will remain free from the horse's lips and nostrils. 
PERIOD Warranty Terms & conditions
30 Days Warranty 100% Replacement (1) Use of Original ThinLine zipties
(2) A Break-away barbell must be used
60 Days Warranty 50% Coupon New Muzzle (1) Use of Original ThinLine zipties
(2) A Break-away barbell must be used
90 Days Warranty 25% Coupon New Muzzle (1) Use of Original ThinLine zipties
(2) A Break-away barbell must be used

The above warranty periods and conditions have been determined in accordance with the legal provisions, which the distributor can determine based on the average lifespan of this type of utensil.

Legally, there is a 14-day right of withdrawal, which allows:

    • Inspection: You may unpack the grazing mask, try it on and briefly test it to determine whether it is suitable for your horse. 
    • Use: If the grazing mask has been used extensively and shows obvious signs of use (such as wear, dirt or damage), the seller may charge a discount when refunding the purchase price.

Ruby Roo Saddles always have a 1-year warranty on the saddle tree. 3 months on other saddle parts.

StrideFree Saddles come with a lifetime warranty on the saddle tree.

HelmetConnect always has a 1-year warranty.

 

Damage caused by external factors such as bite marks, damage by horses, environment and accident-related cracks, etc. are not covered by the warranty as this is beyond our control. Always keep your horse safe and secure in any environment with the least chance of injury. We do our utmost with our products so that they do not harm any horse.

If something happened to the product itself, please read our Return and Refund Policy for more details and further follow-up from our side.

Our first priority is to make sure you enjoy your ride. If you experience any problems, please send us an email so we can see what we can do for you! Contact us here. This way we can send you a warranty form to start the replacement if necessary!

 

Specially for Retailers Guarantee & Guarantee

  • The 30 days satisfaction guarantee is the choice of the retailer himself and to be taken care of by yourself. We cannot take responsibility for this based on advice & recommendations. If desired, it can be placed in a second-hand line in your shop.
  • Further guarantees apply as above if it concerns broken products.
  • Warranty forms must always be sent to us within a week of processing.
  • Link to the warranty form can be requested via support@horseathlete.com
  • All necessary information must be present on the warranty forms to claim replacement and prevent misuse.